Jelly Bags
幻灯片
Frequently Asked Questions Product Question
Product Question
What should I do If my package received is damaged or lost？
Please email to cindyxin321@gmail.com for after-sales service, and we will send a replacement.
What payment methods do you accept?
We only accept payments via PayPal and credit cards (Visa, MasterCard).
When will my order arrive? How much does shipping cost?
Mostly takes 7-10 business days to anywhere in the world.
Standard shipping is free on all orders over $50. For orders under $50, standard shipping is $6.99.
Where are your products shipped from?
Our products are shipped from Guangdong, China, to destinations worldwide; we carefully select international shipping partners to ensure your products reach you safely and on time.
Other matters requiring special attention
Return policy
Our goal is for every customer to be completely satisfied with their purchase. If that is not the case, please let us know, and we will do our utmost to work with you to resolve the issue satisfactorily.
Shipment
We will process and ship your order as soon as possible. You will receive an email with further details once the order has been shipped. Delivery times vary depending on your location.
**Please note: During sale events & peak times, extended dispatch times are expected.
Can I change my shipping address?
Sure can! If you would like to change the shipping method or update the address for your order, please email to contact@itswaii.com with your order number before dispatch.
Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our utmost to assist you.
*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure you carefully check your address details entered at checkout.
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