Frequently Asked Questions
Product Questions
What should I do if my package is damaged or lost?
Please email cindyxin@myjellybags.com for after-sales service, and our team will send a replacement.
Payment Questions
What payment methods do you accept?
We accept credit card payments including Visa and MasterCard.
Shipping Questions
How much does shipping cost?
Standard shipping is free on all orders over $50. For orders under $50, standard shipping is $6.99.
When will my order arrive?
Standard delivery typically takes 7-10 business days worldwide, and we offer free shipping on all orders over $50.
*Please note: During sale events and peak seasons, extended dispatch times may be expected.
Can I change my shipping address?
Yes. If you would like to change the shipping method or update the address for your order, please email cindyxin@myjellybags.com with your order number before dispatch.
Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we will certainly do our utmost to assist you.
*Please note: We cannot redirect or retrieve orders successfully delivered to an incorrect address. Please ensure you carefully check your address details entered at checkout.